Add self-sourcing guidance and clarify #ask-max usage #13184
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Adds a brief section explaining our culture of self-sourcing answers before the slack channels list. Clarifies what #ask-max actually does (AI that's read handbook + documentation) and when to ask humans vs try finding answers yourself.
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| Need help finding something? We have a strong culture of self-sourcing answers - it helps you get unblocked faster and builds your intuition for where things live. Start with #ask-max, our AI that's read every handbook and documentation page. It'll point you to relevant docs instantly and is available 24/7. | ||
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| Of course, if you're stuck or need context beyond what's documented, just ask in the relevant channel - people are always happy to help. The goal isn't to make you figure everything out alone, it's to give you the fastest path to answers. | ||
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| ## Slack Channels | ||
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| Below are a list of Slack channels you may find helpful: | ||
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| ### Work-related channels | ||
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| - `#ask-max` - Max has access to all of our documentation and our handbook, and is a great place to start with many questions |
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style: Inconsistent descriptions of #ask-max in the same section. Line 212 says "our AI that's read every handbook and documentation page" while line 222 says "Max has access to all of our documentation and our handbook". Consider using consistent language - the handbook/help.md uses "trained on our handbook and documentation"
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Path: contents/handbook/people/onboarding.md
Line: 212:222
Comment:
**style:** Inconsistent descriptions of `#ask-max` in the same section. Line 212 says "our AI that's read every handbook and documentation page" while line 222 says "Max has access to all of our documentation and our handbook". Consider using consistent language - the handbook/help.md uses "trained on our handbook and documentation"
How can I resolve this? If you propose a fix, please make it concise.
raquelmsmith
approved these changes
Oct 12, 2025
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Adds a brief section explaining our culture of self-sourcing answers before the slack channels list. Clarifies what #ask-max actually does (AI that's read handbook + documentation) and when to ask humans vs try finding answers yourself.
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